10xbet Privacy Policy

1. Introduction

10xbet is committed to protecting the privacy and personal data of every individual who uses our platform. This Privacy Policy sets out in plain terms the types of information we collect, the reasons we collect it, how long we retain it, who we may share it with, and what rights you hold over your own data.

This Policy applies to all personal data processed by 10xbet in connection with your use of our website at https://10xbet.bio, our customer support channels, and any other services we provide. It applies equally to registered account holders and to visitors who browse the platform without creating an account.

We periodically review and update this Privacy Policy to reflect changes in our data practices or applicable legal requirements. The current version of this Policy will always be available at https://10xbet.bio/privacy-policy. The effective date at the top of this page indicates when this version was last updated. Continued use of 10xbet following an update constitutes acceptance of the revised Policy.

2. Data We Collect

2.1 Account Registration Data

When you create a 10xbet account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, mobile phone number, and the mobile wallet number (bKash, Nagad, Rocket, or Upay) you intend to use for transactions.

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) obligations and to protect the integrity of the platform, we may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, along with a recent proof-of-address document. This information is collected only when required and is handled with the highest level of security.

2.3 Financial Transaction Data

We collect records of all deposits, withdrawals, bonuses, and wagers made through your 10xbet account. This includes transaction amounts in Bangladeshi Taka (৳), transaction timestamps, payment method references, and transaction status. We do not store full mobile banking PINs or complete payment credentials — these remain with your payment provider.

2.4 Usage and Technical Data

When you access 10xbet, we automatically collect certain technical information about your device and browsing behaviour. This includes your IP address, device type, operating system, browser type and version, screen resolution, pages visited, time spent on each page, and referring URL. This data is collected through server logs and cookies and is used to maintain platform security and improve user experience.

2.5 Communications Data

If you contact our support team by email or WhatsApp, we retain a record of that correspondence, including the content of your messages and any attachments. This helps us resolve disputes, maintain service quality, and comply with any legal obligations to retain records of customer communications.

3. How We Collect Your Data

10xbet collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automatically — through cookies, server logs, and similar tracking technologies when you visit and interact with the 10xbet platform.
• From third parties — where permitted by law, we may receive data from payment processors (such as bKash or Nagad), identity verification services, and fraud prevention agencies to supplement our own records and fulfil compliance obligations.

4. How We Use Your Data

10xbet uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 10xbet account, including authentication when you log in.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment channels.
• Identity Verification: To verify your identity and age (18+ requirement) in accordance with our KYC procedures and responsible gaming obligations.
• Platform Operation: To provide access to sports betting, live casino games, slots, and all other platform features.
• Customer Support: To respond to your queries, complaints, and requests for assistance via email or WhatsApp.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, and other prohibited activities.
• Responsible Gaming: To monitor betting patterns and account activity for signs of problem gambling behaviour, and to implement self-exclusion, deposit limits, or account restrictions where appropriate.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities.
• Service Improvement: To analyse aggregate, anonymised usage data to improve platform performance, user experience, and game offerings.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news — only where you have consented to receive such communications and subject to your right to opt out at any time.

5. Legal Basis for Processing

10xbet processes your personal data under the following legal bases, consistent with widely recognised data protection principles:

• Contractual Necessity: Processing required to perform the contract between you and 10xbet — including account management, payment processing, and providing access to platform features.
• Legal Obligation: Processing required for 10xbet to comply with applicable legal requirements, including KYC, anti-money laundering obligations, and record-keeping requirements.
• Legitimate Interests: Processing carried out for 10xbet's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit consent, such as sending optional marketing communications. You may withdraw consent at any time by contacting [email protected].

6. Data Sharing and Disclosure

6.1 Payment Processors

To facilitate deposits and withdrawals, 10xbet shares necessary transaction data with approved payment service providers including bKash, Nagad, Rocket, and Upay, as well as partner banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, and others. These providers receive only the data necessary to complete your transaction and are bound by their own privacy and security obligations.

6.2 Identity Verification Providers

Where KYC verification is required, your identity documents may be shared with third-party identity verification service providers who carry out document authentication on our behalf. These providers are contractually required to handle your data securely and confidentially.

6.3 Legal and Regulatory Disclosure

10xbet may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.

6.4 No Sale of Data

10xbet does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. Your data is shared only in the limited circumstances described in this section.

7. Cookies and Tracking Technologies

10xbet uses cookies and similar technologies (such as web beacons and local storage) to operate the platform, maintain your login session, remember your preferences, and collect aggregate usage analytics.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These enable you to log in, navigate between pages, and access secure areas. They cannot be disabled without breaking core functionality.
• Preference Cookies: Allow 10xbet to remember choices you have made — such as your preferred language or display settings — so you do not have to re-enter them each visit.
• Analytics Cookies: Help us understand how visitors use the platform by collecting anonymous, aggregated data on page visits, session length, and navigation paths. This data is used solely to improve platform performance.

10xbet does not use third-party advertising or behavioural targeting cookies. You can control cookie settings through your browser; however, disabling strictly necessary cookies will affect your ability to use the platform.

8. Data Retention

10xbet retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by our legal obligations, dispute resolution needs, and responsible gaming commitments. The following general retention principles apply:

• Account Data: Retained for the lifetime of your account and for a minimum of five years following account closure, to comply with anti-money laundering and record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of each transaction.
• KYC Documents: Identity documents submitted for verification are retained for the duration required by applicable law, typically five years following the end of the customer relationship.
• Support Communications: Customer support correspondence is retained for up to three years unless a longer period is required for dispute resolution or legal proceedings.
• Analytics Data: Anonymised, aggregated analytics data may be retained indefinitely as it cannot be used to identify any individual.

When data is no longer required and no legal obligation to retain it exists, 10xbet will securely delete or anonymise it.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 10xbet holds about you:

• Right of Access: You may request a copy of the personal data 10xbet holds about you, along with information about how that data is processed.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that 10xbet delete your personal data. This right does not apply where we are required to retain data by law.
• Right to Restrict Processing: You may request that 10xbet restrict the processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing carried out under our legitimate interests, including profiling, where your individual circumstances justify doing so.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

10. Data Security

10xbet implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security reviews, vulnerability assessments, and monitoring for suspicious activity.
• Secure, access-controlled data centres for server infrastructure.

While 10xbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a responsibility to protect your own account credentials and to notify us immediately if you suspect any unauthorised access.

11. Third-Party Links

The 10xbet platform may contain references to or links from third-party services — for example, payment providers such as bKash or Nagad. These third parties operate under their own privacy policies, which 10xbet has no control over. We recommend that you review the privacy policy of any third-party service you use in connection with your 10xbet account. 10xbet accepts no responsibility for the data practices of any third-party provider.

12. Children's Privacy

10xbet strictly prohibits use of its platform by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that an account has been registered by or on behalf of a person under 18, we will immediately close that account and securely delete all associated personal data. If you believe a minor has registered on 10xbet, please contact us immediately at [email protected].

13. Updates to This Privacy Policy

10xbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, the updated Policy will be published at https://10xbet.bio/privacy-policy with a revised effective date. Where changes are significant, we may also notify registered account holders by email. Your continued use of 10xbet following the publication of an updated Privacy Policy constitutes your acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 10xbet handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• WhatsApp: +880 1700-000000 (09:00–24:00 BST)
• Website: https://10xbet.bio