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10xbet Frequently Asked Questions

Everything you need to know about playing on 10xbet — from opening your account and depositing via bKash or Nagad, to cricket betting rules, bonus terms, and responsible gaming tools for players across Bangladesh.

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Quick Guide

How This FAQ Works

This page covers the most common questions 10xbet players in Bangladesh ask — about registration, payments, games, bonuses, and account safety. Questions are grouped into five categories so you can jump straight to the topic that matters most to you. If you cannot find the answer here, our support team is available around the clock.

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Why Players Choose 10xbet

The Platform Behind Your Questions

Before diving into the FAQ, here is a quick snapshot of what makes 10xbet the go-to betting and casino platform for players across Dhaka, Chittagong, Sylhet, and beyond.

Instant bKash & Nagad Payments

Deposit and withdraw using Bangladesh's most popular mobile wallets. Transactions are processed within minutes, making it easy to manage your 10xbet balance on the go without needing a traditional bank account.

Cricket Betting & Live Markets

From BPL and IPL to ICC T20 World Cup events, 10xbet offers deep cricket markets with pre-match and in-play options. Bet on match results, top batsman, total runs, wickets, and more — all in BDT.

SSL Encryption & Fair Play

Every page and transaction on 10xbet is protected by industry-standard SSL encryption. All casino games use certified random number generation to guarantee fair outcomes for every player, every session.

Fully Mobile-Optimised

10xbet runs smoothly on any smartphone browser — Android or iOS. No app download needed. The complete platform, including live casino, slots, and sports betting, is available from your mobile browser at full quality.

Bonuses & Loyalty Rewards

New players can claim a welcome bonus on their first deposit, while regular players earn loyalty points with every wager. Points unlock better bonuses, faster withdrawals, and exclusive seasonal promotions tied to events like Eid and Pohela Boishakh.

Round-the-Clock Support

The 10xbet support team is reachable via email and WhatsApp every day of the week. Whether you have a payment question, a bonus query, or a responsible gaming concern, responses are fast and handled with full confidentiality.

Account & Registration

5 questions — signup, KYC, login issues, account management

You can register a 10xbet account by visiting the 10xbet Login page and completing the sign-up form with your full name, date of birth, mobile number, and preferred payment method. The process takes under two minutes. You must be aged 18 or above and a resident of Bangladesh to be eligible. Once registered, you may be asked to complete identity verification before making your first withdrawal.

10xbet requires a government-issued photo ID for account verification — typically your Bangladesh National Identity Card (NID) or passport. You may also be asked to provide a proof-of-address document and a screenshot or confirmation of your bKash or Nagad mobile wallet number. Verification is usually completed within 24 hours of document submission.

To reset your 10xbet password, use the "Forgot Password" option on the login page and enter the mobile number or email address associated with your account. A reset link or verification code will be sent to you. If you do not receive it within a few minutes, contact the 10xbet support team via email at [email protected] or on WhatsApp.

No — 10xbet strictly allows one account per person, per household, and per device. Opening duplicate accounts is a violation of the Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact support immediately to resolve the issue.

To close your 10xbet account, contact the support team at [email protected] with a written request. Before closure, ensure that any remaining balance is withdrawn to your bKash or Nagad wallet. Account closure requests are typically processed within 1–3 business days. If you are closing your account for responsible gaming reasons, you may also request self-exclusion instead.

Deposits & Withdrawals

7 questions — bKash, Nagad, Rocket, bank transfer, limits, fees, processing time

To deposit via bKash on 10xbet, log into your account, navigate to the Deposit section, select bKash as your payment method, and enter the amount you wish to deposit. You will receive a bKash payment prompt on your registered mobile number. Confirm the transaction with your bKash PIN. Deposits via bKash are credited to your 10xbet account within minutes.

Nagad deposits on 10xbet are processed instantly and funds are credited to your account balance within 1–5 minutes under normal conditions. If a Nagad deposit has not appeared in your account after 15 minutes, take a screenshot of the Nagad transaction confirmation and share it with the 10xbet support team for manual investigation.

The minimum deposit amount on 10xbet is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. Bank transfer minimums may differ depending on the partner bank. There is no maximum deposit limit set by 10xbet itself, though your payment provider may impose their own transaction limits.

The minimum withdrawal amount on 10xbet is ৳500 for all supported payment methods including bKash, Nagad, and Rocket. Withdrawals below this threshold are not processed. There is no upper daily withdrawal cap set by 10xbet, but high-value withdrawals may require additional identity verification before funds are released.

10xbet processes withdrawal requests within 1–4 hours for bKash and Nagad under normal operating conditions. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks may take 1–2 business days. Withdrawals submitted over weekends or public holidays may experience slight delays. All pending withdrawals are visible in your account transaction history.

10xbet does not charge any platform-side fees for deposits or withdrawals. However, your mobile wallet provider — such as bKash or Nagad — may apply their standard transaction charges according to their own fee schedule. We recommend checking your bKash or Nagad app for the current fee structure before initiating a transaction.

10xbet supports a wide range of payment methods popular in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), and Sonali Bank. Visa and Mastercard may also be accepted for international card payments. The full list of available methods is displayed in the Deposit and Withdrawal sections of your account.

Games & Gameplay

5 questions — cricket betting, slots, live casino, RTP, mobile play

10xbet offers betting on a comprehensive range of sports with a strong focus on cricket — including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international matches. Football, kabaddi, and hockey are also available. The sportsbook covers pre-match and live in-play markets so you can place bets before and during events.

When betting on BPL matches at 10xbet, all bets are settled based on the official match result as declared by the BPL governing authority. In the event of a match being abandoned or a result being voided, all bets on that match are refunded in full. Live in-play bets are locked once the relevant ball is bowled. Always check the specific market rules in the 10xbet sportsbook before placing a bet.

Yes — 10xbet's live casino section features real-time table games streamed from professional studios, including Live Roulette, Live Baccarat, Live Blackjack, and Andar Bahar hosted by live dealers. Games are provided by leading studios including Evolution Gaming and Ezugi. You can access the full live casino catalogue from the 10xbet Casino section of the platform.

Yes — 10xbet is fully optimised for mobile browsers on both Android and iOS devices. The mobile site delivers the same complete experience as the desktop version, including sports betting, live casino, and slots. Simply open your mobile browser, navigate to 10xbet.bio, and log in as normal. No app download is required to access any feature of the platform.

The RTP on 10xbet slots varies by game and game provider. Most slots from providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs in the range of 94%–97%, as published by each studio. Individual game RTP information is typically available in the game's information panel within the 10xbet platform. 10xbet uses certified game software to ensure all RTPs are accurate and fair.

Bonuses & Promotions

4 questions — welcome bonus, wagering requirements, free spins, loyalty

10xbet offers a welcome bonus to newly registered players in Bangladesh upon making their first qualifying deposit. The specific bonus amount and percentage match are displayed on the promotions page at the time of registration. Bonus funds are subject to wagering requirements before they can be withdrawn. Always read the full bonus terms and conditions before claiming any offer on 10xbet.

Wagering requirements on 10xbet specify how many times you must bet your bonus amount before the resulting winnings can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. Not all bet types contribute equally — sports bets and slots typically count at 100%, while some live casino games may contribute less.

10xbet rewards regular players through a loyalty programme that tracks your cumulative betting activity. As you accumulate points through real-money wagers on sports and casino games, you progress through loyalty tiers that unlock improved bonus offers, faster withdrawal processing, and access to exclusive promotions. Full details of the current loyalty programme structure are available in the Promotions section of the 10xbet platform.

Yes — most 10xbet bonuses carry an expiry date, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirements are not met within the bonus validity period, the bonus and any associated winnings are automatically removed from your account balance. Check the specific expiry terms of each individual bonus before accepting it.

Safety & Responsible Gaming

4 questions — security, 18+ policy, self-exclusion, deposit limits

10xbet uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Player account information, payment details, and personal data are stored securely with restricted access. 10xbet also uses certified random number generation (RNG) for all casino games to ensure fair and unbiased outcomes for every player.

10xbet operates as an online entertainment platform accessible to adult players in Bangladesh. We do not make specific claims about licensing from any Bangladeshi government authority. Players are responsible for understanding and complying with local laws applicable to online gambling in their jurisdiction. 10xbet enforces strict responsible gaming policies, including the 18+ age requirement, to promote safe and legal play.

To self-exclude from 10xbet, contact our support team at [email protected] or via WhatsApp and request a self-exclusion. You can choose a period ranging from 6 months up to 5 years, or request a permanent exclusion. Once active, your account will be closed and you will not be able to re-register during the exclusion period. Self-exclusion requests take effect immediately upon confirmation.

You can set a daily, weekly, or monthly deposit limit on your 10xbet account by contacting our support team at [email protected]. Specify the limit amount and the period you want it applied to. Deposit limits take effect immediately and can be lowered at any time without a waiting period. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the increase applies.
Need More Help?

Still Have Questions?

If you could not find the answer you were looking for in the FAQ above, our support team is available every day of the week to help you directly — quickly and in full confidence.

Contact 10xbet Support

Our support agents are trained to handle all account, payment, bonus, and responsible gaming queries. Every conversation is treated with complete discretion. We aim to respond to all queries within 1 hour during operating hours.

Email: [email protected]
WhatsApp: +880 1700-000000 (09:00–24:00 BST)
Email support available 24 hours a day, 7 days a week
Explore More Resources

For detailed information about responsible gaming tools, self-exclusion, and deposit limits, visit the Responsible Gaming page. For the full terms governing bonuses, accounts, and payments, see the Terms & Conditions page. Both are available via the links below.

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